bet8 Privacy Policy — Your Information Is Safe

1. Introduction & Scope

bet8 is a trusted online betting and gaming platform operated for players in Bangladesh. Protecting your personal information is our top priority. This Privacy Policy ("Policy") explains how bet8 collects, processes, stores, and protects your personal information.

This Policy applies to the bet8.wiki website and all related services, applications, and platforms. By using bet8's services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our platform.

2. What Information We Collect

bet8 collects various types of information to provide you with the best possible service. The categories of information collected are described in detail below:

2.1 Information You Provide Directly

• Name, date of birth, and national ID number (for age verification)
• Email address and mobile number
• Residential address
• Username and password set at the time of account creation (passwords are always stored in encrypted form)
• Payment information such as bKash, Nagad, Rocket, or Upay account details
• Responsible gaming self-exclusion or limit-setting requests

2.2 Automatically Collected Information

• IP address, browser type, and operating system
• Pages visited on the website and time spent on them
• Unique device identifier
• Login and logout time and date
• Transaction history and betting activity
• Information collected through cookies and similar tracking technologies

2.3 Information Collected from Third Parties

In some cases, bet8 may collect information from third-party sources, such as identity verification service providers and fraud prevention agencies. This information is mainly used to verify your identity and maintain the security of the platform.

3. How We Use Your Information

bet8 uses the information it collects for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To smoothly process betting, gaming, and payment transactions.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Customer Support: To resolve your complaints, issues, and questions.
• Responsible Gaming: To enforce self-exclusion and gaming limits.
• Age Verification: To ensure that only users aged 21 or above are using the platform.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To analyse user experience and improve the platform.
• Notifications: To send important service-related updates and notices (subject to your consent).

4. Disclosure & Sharing of Information

bet8 does not sell your personal information. However, in certain circumstances we may share information with the following parties:

4.1 Service Partner Providers

Only the necessary information is shared with trusted third-party organisations that assist in operating bet8's services, such as payment processing services (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These partners are bound by confidentiality agreements with us.

4.2 Legal Requirements

bet8 may be legally required to disclose information in response to a court order, government directive, or valid request from a law enforcement agency. In such cases, only the information legally required will be provided.

4.3 Fraud and Crime Prevention

If fraud, cybercrime, or money laundering is suspected, relevant information may be shared with the appropriate investigating authorities. This is necessary to protect the interests of all users.

4.4 Business Changes

In the event of a company merger, acquisition, or asset sale, user information may be transferred to the new owner. However, the terms of this Policy will remain applicable in all circumstances and users will be notified in advance.

5. Data Security Measures

bet8 takes industry-standard technical and administrative measures to protect your information. Our security framework includes:

• SSL/TLS Encryption: Every connection to the website and all data exchanges are encrypted.
• Encrypted Database: Sensitive information is stored on servers in encrypted form.
• Two-Factor Authentication: An additional layer of security is applied when accessing your account.
• Security Audits: Regular internal and external security assessments are conducted.
• Staff Training: Staff receive regular training on data protection.
• Access Control: Only authorised personnel can access user data.
• Incident Response Plan: A plan is in place to take swift and effective action in the event of a data breach.

While we apply the highest security measures, absolute security on the internet cannot be guaranteed. We therefore ask you to use a strong password and keep your account credentials confidential.

6. Cookies & Tracking Technologies

The bet8 website uses cookies and similar tracking technologies. Cookies are small data files stored by your browser on your device.

6.1 Types of Cookies

• Essential Cookies: Required for the website's core functions. Without these, key services such as login and payments will not work.
• Functional Cookies: Used to remember your preferences and settings, such as language selection.
• Analytics Cookies: Used to understand patterns of website use, which helps improve the service.
• Security Cookies: Help detect and prevent fraud.

6.2 Cookie Control

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may cause some important bet8 services to stop working properly.

7. Data Retention Period

bet8 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• The period during which your account remains active
• The time required to meet legal obligations
• Dispute resolution and contractual obligations
• Fraud prevention requirements

Even after an account is closed, some information may be retained for a set period due to legal requirements. After the specified period, information is securely deleted or anonymised.

8. Your Rights

As a bet8 user, you have several important rights over your own information:

8.1 Right to Access

You can find out at any time what information bet8 holds about you and how it is being used. Contact our support team to do so.

8.2 Right to Rectification

If your information is incomplete or incorrect, you can request that it be corrected. This can be done through account settings or via support.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes, particularly in relation to marketing communications.

8.5 Right to Data Portability

You can request a copy of the information you have provided in a structured, machine-readable format.

9. Privacy of Minors

bet8 is a platform operated exclusively for users aged 21 and above. We do not intentionally collect information from anyone under the age of 21.

Age verification steps are taken at the time of registration. If a minor has registered by mistake and we become aware of it, all their information will be deleted immediately and the account will be closed. If a parent or guardian believes their child has registered on this platform, please contact us immediately.

10. Policy Changes

bet8 may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will publish a notice on the website or notify you by your registered email.

Continued use of the platform after changes have been made will be considered acceptance of the revised Policy. We therefore recommend reviewing this page regularly. Each version of the Policy will include its effective date.

11. Contact

If you have any questions, concerns, or complaints about this Privacy Policy, or wish to exercise your data rights, please contact us:

We provide support in both Bengali and English. We are always ready to address any concern you may have.